About
History
Process Pump and Seal, Inc. was founded in 1984 as an authorized distributor of A.W. Chesterton Sealing and Specialty Products serving Southwestern Ohio. Today we currently serve OH, IN, KY, PA, WV, VA and MD providing a full line of pumps, seals and ancillary products for tank to tank solutions. A full service division compete with a repair shop for the repair of most rotating and reciprocating equipment, a machining division and field service division. Our expertise is clearly in pumps, mechanical sealing solutions, hydraulic and pneumatic cylinder sealing solutions, chemicals such as cleaners and lubricants, abrasion, corrosion, erosion and chemical resistant coatings. We commit strongly to innovation, technical expertise and a show of integrity in serving our customers. We strive to exceed customer expectations by providing them with reliable process and equipment solutions, asset preservation, improvement recommendations, upgrade programs and asset management programs (see "PROTECTS").
Our Location / Areas Served
Process Pump is currently located in Cincinnati Ohio. We house our main offices and pump shop in a 35,000 Sq Ft facility . Although our distribution channels primarily cover the midwest and northeast, our pump services channels are offered throughout the USA and Canada
Our Vision:
To be our customers KNOWLEDGE PROVIDER and partner in providing customized programs, hands-on technical support, value added customer service and performance based solutions to improve process reliability, maximize performance, achieve compliance and reduce overall cost.
Solutions We Provide:
A complete asset mangement program "PROTECTS". A Full Line of Process Pumping Solutions including Rotary Sealing - Stationary Sealing - Flange Sealing - Hydraulic / Pneumatic Actuator, Press and Cylinder Sealing Upgrades- Asset Preservation for Metal and Concrete - Lubrication, L10 Bearing Life Extension / Protection - Production and specialized Cleaning / Degreasing - Metal Working Fluid - Maintenance Specialty Solutions are examples of our arsenal.
Infographic: Tank to Tank Solutions
Customer Bill of Rights
Article I:
Our customers have the right to recieve our very best service at every step. Our goal is to have our customers believe we are a friendly and respectful team, working together to meet their qualified individual needs and that we are the highlight of their day.
Article II:
Our customers have the right to receive quality products and service at competitive prices, and with a complete guarantee of satisfaction.
Article III:
Our customers have the right to same day call back/email/order confirmation, even if that means the response is to let them know we need more time to confirm business or what ever it may be.
Article IV:
Our customers have the right to 100% accuracy in quoting and billing.
Article V:
Our customers have the right to receive dependable, consistent follow up and support in a loyal, professional fashion by a respectful and knowledgeable PPS Team.
Article VI:
Our customers have the right to prompt and courteous service along with honest and integral information exceeding their expectations by the PPS Team.
Article VII:
Our customers have the right to be treated exactly as we would want to be treated if we were the customer.
Article VIII:
Our customers have the right to have their PPS service providers wake up, show up, provide solutions and act responsibly each and every day making committments and keeping them.